BrightPocket Software

Project intake

Tell us what’s stuck

Describe the situation in your own words. You do not need technical vocabulary, and you do not need to have diagnosed anything — that is the job.

What the application does and roughly how it came to exist — built in-house, with AI assistance, by an agency, inherited.

The part we most need. Describe the symptoms in your own words — you do not need technical vocabulary.

What has to be true for this to be resolved — launch by a date, a specific bug gone, confidence before a demo.

If you know it. “Not sure” is a fine answer.

Asked so we can scope the conversation. Never send credentials here.

If there is one.

Never send secrets. Do not submit passwords, API keys, access tokens, confidential source code, regulated data, customer records, or other secrets through this form. Describe the problem instead — if we work together, access is arranged securely and only when it is needed.

I have read how my information is handled in the privacy notice, and I am not submitting credentials or confidential material. *