BrightPocket Software

Entry offer

Rescue Triage

A paid diagnostic for software that is stuck, unreliable, or behaving in ways nobody can explain. You get a clear picture of what is actually wrong before committing to any repair work.

$495founding price, fixed fee, paid up front

Why diagnosis comes first

Nobody can quote a repair they have not diagnosed

When the cause is unknown, an estimate is either padded to cover the unknown or optimistic and renegotiated halfway through. Neither is fair to you.

A Triage removes that uncertainty for a fixed, modest fee. You end up with a written diagnosis, findings ranked by real business risk, and a scoped next step — which you are free to hand to any developer, including one who is not us.

Who this is for

  • Founders with an AI-assisted or inherited application that has stalled
  • Teams who keep fixing symptoms and seeing them return
  • Anyone who has been told "it needs a rewrite" and wants a second opinion

What you receive

  • Reproduction of the reported problems, with evidence captured
  • Review of authentication, data access, and tenant isolation where applicable
  • Review of the build, configuration, and deployment path
  • Assessment of existing test coverage and what it actually proves
  • Findings ranked by real business risk
  • A written recommendation: what to repair, what to preserve, what to leave
  • A scoped, priced next step if repair work makes sense

What this does not include

Stated plainly so there is no ambiguity later. Anything here can be scoped separately if you need it.

  • Implementation of the fixes — this is diagnosis, not repair
  • Formal penetration testing or security certification
  • Compliance audit or legal review
  • Production changes of any kind

The outcome

You finish with a written diagnosis you can act on — including the option of acting on it without me.

What actually happens

The process, end to end

  1. 01

    You describe the situation

    What was built, what is going wrong, and what you need to be true. No credentials — just the picture.

  2. 02

    We confirm the fit

    If a Triage is not the right step, we say so before taking payment. Sometimes the problem is already well defined and can simply be quoted.

  3. 03

    We reproduce the problems

    A fault that cannot be reproduced cannot be verified as fixed. Everything we find is captured as evidence, not described from memory.

  4. 04

    We examine what builds do not check

    Authentication, session handling, data isolation, configuration, deployment behaviour, and what your tests genuinely prove.

  5. 05

    We rank by business risk

    A data-exposure issue outranks an interesting architectural preference. You get an ordered list, not a wish list.

  6. 06

    You receive the written diagnosis

    Findings, causes, evidence, what to preserve, what to repair, and a scoped priced next step if repair makes sense.

About this price

$495 is a founding price, fixed and paid up front. It is deliberately below where this will settle, because we are building a track record and you are taking a chance on a provider you have not worked with before.

Fixed fee means the price does not move because the diagnosis takes longer than expected. That risk is ours.

What we will never do

A Triage is not a free technical audit dressed as a sales call, and it is not a funnel that always concludes “you need the expensive thing next.”

If the honest answer is that your software is in reasonable shape, that is what the report will say. If the right next step is something we do not offer, we will name it.

Start a Rescue Triage

Tell us what you are dealing with. If this is not the right fit, we will say so and point you at what is.