Primary pathway
Rescue & Launch
This is the work BrightPocket Software exists to do: find out what is actually wrong with software that has stalled, repair what matters, and confirm it is genuinely ready before real users arrive.
Diagnosis comes before repair
We do not quote a repair for an application nobody has examined. A Rescue Triage establishes what is actually wrong, and the repair sprint is scoped and priced from that. It is slower to start and far cheaper to finish.
What we offer
Rescue Triage
AvailableA paid diagnostic for software that is stuck, unreliable, or behaving in ways nobody can explain.
- What it includes
- A written diagnostic of what is actually wrong
- A prioritised problem list separating symptoms from causes
- A scoped, priced next step if repair work makes sense
- Not included
- Repair work itself — Triage diagnoses, it does not fix
- Any guarantee that the application can be saved
- Terms
- Fixed fee, paid up front
Launch Readiness Review
AvailableAn independent assessment of whether your application is genuinely ready for real users.
- What it includes
- An independent assessment of genuine launch readiness
- A written findings document with prioritised risks
- A defensible verdict with its conditions attached
- Not included
- Remediation of what the review finds
- Any warranty that launch will be incident-free
- Terms
- Fixed fee, scheduled engagement
Focused App Recovery Sprint
By fit reviewBounded implementation work that repairs what diagnosis identified as mattering most.
- What it includes
- Bounded repair of an agreed, written scope
- Explicit acceptance criteria and exclusions
- Tests proving the repair, and a real handoff
- Not included
- Open-ended rework or a rewrite
- Unlimited scope changes once the sprint is agreed
- Terms
- Bounded sprint, quoted after diagnosis
- Before we start
- Scope is quoted only after a Triage or equivalent diagnosis — never a blind fixed price.
Automation Quick Win
By fit reviewAutomation of a specific repeated business workflow, with validation, failure handling and human review.
- What it includes
- Automation of a specific repeated workflow
- Validation, failure handling and logging
- A human review step where judgement is needed
- Not included
- Company-wide process re-engineering
- Autonomous decision-making without human review
- Terms
- Scoped per workflow
- Third-party costs
- Third-party platform and API fees are yours and are not included.
- Before we start
- Scoped per workflow after review — the range is not a fixed price.
Custom Software Development
Custom scopeSelective custom development where existing tools genuinely do not meet the need.
- What it includes
- Scoped, milestone-based development
- Written acceptance criteria per milestone
- Not included
- Fixed-price work with undefined scope
- Speculative builds that have not been validated
- Terms
- Milestone-based
- Before we start
- Accepted selectively, where the fit is genuine.
Launch Retest
For existing clientsA re-test of your original Launch Readiness findings once you have remediated them.
- What it includes
- Re-test of the original findings
- A disposition for each one: resolved, partial, or still open
- A revised go/no-go statement
- Not included
- A fresh full review — this re-tests the original findings only
- Remediation work
- Any launch guarantee
- Terms
- Fixed fee, typically within 90 days of the original review
- Before we start
- Requires a prior Launch Readiness Review. It is not a substitute for one, and not a first purchase.
How these fit together
- 1. Diagnose. A Rescue Triage tells you what is wrong, separating symptoms from causes.
- 2. Repair. A Focused App Recovery Sprint fixes the findings that matter, within a written scope.
- 3. Confirm. A Launch Readiness Review says whether it is genuinely ready — and a Launch Retest re-checks those findings once you have addressed them.
- 4. Extend. Automation and custom development, where the problem is missing capability rather than broken capability.
Not sure which fits?
Tell us what is actually happening and we will say which of these is the right next step — or that none of them is.
Related services
What happens after the work lands — continuous technical care, website maintenance and post-launch growth support.
Smaller fixed-price pieces of work when a full engagement is more than you need.
For something not built yet: clarify the idea, plan it, prototype the risky part.
